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Supervisor, Food Services

Job Information
Author kellyz
Date March 30, 2017
Type Full Time
Company City of Toronto
Salary $80,412.80 - $94,452.80 / Year - Per Hour
Category Business / Management
Client City of Toronto
Contact Information
If you are an individual with a disability and you need assistance or an accommodation during the application process, please email us at quoting the job ID #2268460 and the job classification title. Apply Now!


Job ID # 2264516 X
Division Shelter, Support & Housing Admin
Section Homelessness, Initiatives and Prevention Services
Job Stream Health
Job Type Part-time, Part-Time
Salary/Rate $80,412.80 – $94,452.80 / Year
Hours of Work (bi-weekly) 80.00
Shift Information Various shifts from 6 am to 8 pm, weekdays and weekends, On “As Required Basis” Only
Affiliation Non-Union
Number of Positions Open 2
Posting Date 23-Mar-2017
Closing Date 06-Apr-2017

Job Description

Toronto is Canada’s largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world’s most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as a Supervisor, Food Services within our Shelter, Support, and Housing Administration Division.


NOTE TO CURRENT CITY OF TORONTO LOCAL 79 PART-TIME EMPLOYEES:  If you are a current City of Toronto Local 79 part-time employee, you must indicate that you are a “Current Part-time employee” in the “Custom Information” section of your on-line application form, and provide your “Employee Number” in order to be considered for this job opportunity.


Major Responsibilities:

  • Responsible for the effective supervision and organization of one or more institutional food services operations
  • Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others. Follows all City of Toronto staff policies
  • Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and coordinates vacation and overtime requests. Monitors and evaluates staff performance. Hears grievances, consults with labour relations and with Manager Food & Nutritional Services and proceeds with disciplinary action when necessary
  • Monitors program operations to ensure all services meet client needs and are provided in accordance with Divisional policies, procedures and applicable legislation and recommends changes to improve operational performance
  • Participates on committees/workgroups with internal/external stakeholders to review/enhance programming and services to clients. Assisting in the preparation of effective communication strategies for internal/external audiences
  • Facilitates staff meetings and training
  • Plans, develops and co-ordinates with appropriate management staff, special catering events for homeless residents within the community, such as BBQ’s, holiday functions and emergency planning meetings
  • Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations as it relates to food services program. Monitors and controls spending on all purchase orders and contracts that are required for operations and authorizes contract release orders as needed
  • Maintains records and prepares operating reports as required
  • Supervises the safe, nutritious, cost effective preparation and service delivery of food
  • Plans menus following Canada’s food Guide, prepares & places orders for food, cleaning supplies, paper goods, etc.
  • Plans menus according to special dietary requirements; provides a diverse menu reflecting the diversity of the client population; Monitors and controls food service operations inventories, incoming stock and delivery receipts
  • Consults with appropriate staff and residents to determine any special dietary or nutritional needs and ensures that collective/individual nutritional needs are met according to Canada’s Food Guide and other legislated guidelines
  • Ensures the maintenance of proper sanitary conditions of kitchen and dining room areas
  • Arranges service calls with contracted companies for repair and continued preventative maintenance of equipment
  • Ensures food production/service areas are safe and in accordance with Occupational Health & Safety Guidelines
  • Ensures that sanitary conditions are maintained in kitchen/food service areas, according to Hazard Analysis Critical Control Points (HACCP) and other legislated food safety protocols
  • Complies with all requirements of the Workplace Safety and Insurance Board and City of Toronto policies regarding workplace accidents
  • Maintains security of the workplace by locking and checking equipment is turned off/stored appropriately
  • Liaises with clients, health care workers, counsellors and Shift Leaders in all programs, to sustain client centred service
  • Works shifts and weekends to provide supervisory coverage

Key Qualifications:

  1. Education and/or training in Food Services Management or equivalent combination of education and/or experience.
  2. Considerable experience in the operation of an institutional food service with a broad knowledge of quantity food preparation and service, including experience in menu planning.
  3. Experience supervising in an institutional food service environment.
  4. A general knowledge of nutrition and a basic knowledge of therapeutic diets.
  5. Knowledge of food service management, methods, materials and equipment employed in large scale food preparation and serving.
  6. Knowledge of sanitary standards for food service areas and personnel.
  7. Well developed oral & written ability to communicate effectively at the supervisory level.
  8. Ability to deal effectively with day to day labour relations matters.
  9. Ability to problem-solve day to day food service work related matters.
  10. Ability to deal with clientele with complex issues and facing challenging situations.
  11. Ability to deal with emergency situations in a practical and efficient manner.
  12. Customer service skills working with clients, service providers, the general public and/or staff to address service inquiries, requests and/or complaints.
  13. Working knowledge of collective agreements, government legislation in the areas of food handling and sanitation, labour relations, employment, occupational health and safety and human rights.
  14. Proficiency with food services computer applications as well as inventory, food ordering, scheduling, payroll, and regular word processing software.
  15. Must be eligible for membership in the Canadian Society of Nutrition Management.


Please note that all applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume or to the one used to set-up their Candidate Profile if applying on TalentFlow. As an applicant, it is your responsibility to ensure that you check your email regularly.


The City of Toronto is committed to fostering a positive and progressive workforce that is representative of the citizens we serve. We will provide equitable treatment and accommodation to ensure barrier-free employment.  In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and the City of Toronto’s Accommodation Policy, a request for accommodation will be accepted as part of the City’s hiring process.


If you are invited to participate in an assessment process, kindly provide your accommodation needs in advance. Please be advised that you may be requested to provide medical/other documentation to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process.


If you are an individual with a disability and you need assistance or an accommodation during the application process, please email us at, quoting the job ID # and the job classification title.


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